Start with the quick fixes. If the problem continues, send the run details through the existing support channel.
The answers below solve the most common cases without costing you another run.
Check that you signed in with the same Google account used before. Local progress from another device appears only after the correct account syncs.
Install the game and sign in again with the Google account linked to BOVNI. Sign-in is only required to recover synced progress.
Do not make another purchase immediately. Contact support with the account used, game version and product purchased; do not send full payment details.
Tell us whether it was a coin or revive video, the installed version and the expected reward. Closing the video before confirmation may prevent delivery.
Not to play. Google sign-in is optional and enables syncing, progress recovery and authenticated purchase flows.
Use Settings → Account in the game or the email request on this page. Deletion requires identity confirmation and does not delete your Google account.
Include device model, Android version, BOVNI version, what you were doing and the message shown. A screenshot helps when it contains no personal data.
alexsandert3ch@gmail.com
You can request deletion without installing or opening the game. Email us from the address linked to your BOVNI account with the subject “Excluir conta BOVNI”. Support will verify account ownership before processing the request and notify you when deletion is complete.
If the button does not open your email app, send your request to: alexsandert3ch@gmail.com.
We delete your BOVNI sign-in account in Firebase, coin balance, inventory, equipped skin, records, achievements, progress and technical purchase records linked to your account in BOVNI databases. These data cannot be restored after deletion.
Your Google account is not deleted. Purchases and payment records managed by Google Play remain subject to Google’s controls and retention periods; deleting your BOVNI account does not request a refund. Local data remain on your device until you clear the game’s data in Android settings. Provider operational logs follow their respective retention periods.
You can also delete your account in the game under Settings → Account, confirming your identity with Google.
Found a vulnerability? Help us fix it before it affects players. There is no announced financial reward program.
A useful report includes the affected component, version, reproduction steps, impact and relevant evidence.
Do not access third-party data, use social engineering, disrupt services or exploit beyond what is needed to demonstrate the issue.
The report will be reviewed according to impact and priority. We may ask for more details before confirming a fix.
